Making your treatment better, easy, local

Frequently Asked Questions

• Where are you located? Is there parking?

  We currently have locations in New Hampshire and Maine. Each center is conveniently located with ample parking. You can learn more about our Local Infusion center locations, hours, and care teams on the Locations page. 

  Please note that all sessions are by appointment only, and we are happy to offer evening and weekend hours. 

• Do you take insurance?

  We accept coverage from the following health insurances: Anthem, Aetna, Cigna, Harvard Pilgrim, Humana, Medicare, United Healthcare,  Community Health Options, Martin's Point Health Care, Velocity, WellCare Health Plans, Ambetter, WellSense Health Plan, Husky Health Connecticut, Qualcare and Contigo Health.

  We're committed to financial transparency. No surprise bills or hidden costs, and financial assistance support for every eligible patient. We do what it takes to minimize your costs.

• How do I book a visit with you?

  If your physician has submitted a referral to us for you, you will hear from us within 24 hours to get you onboarded. 

  Alternatively, you can learn more about Local Infusion by filling out this form, and someone from our team will reach out to you to get you started.

• What conditions do you treat?

  We offer infusion therapy for the following conditions: Allergy & Immunology, Asthma, Crohn’s Disease, Crohn’s IBD, Gout, IBD, Multiple Sclerosis, Myasthenia Gravis, Psoriasis, Rheumatoid Arthritis, and Thyroid Eye Disease.

  We administers only high quality pharmaceuticals acquired from the most reputable U.S companies, and our registered nurses follow the same safety protocols as your doctor’s office.

  You can read more about the therapies we offer and conditions we treat here. 

• What are your hours of operation?

  Our centers' hours of operation are Monday to Friday, 8am to 7pm. We offer sessions by appointment only, and can offer evening and weekend hours upon request.

  You can learn more about our Local Infusion center locations, hours, and care teams on the Locations page. 

• Do I need to wear mask when I come for my Infusion?

  Our goal is to ensure that you are comfortable. We will have N95 masks on site for those that want one, and you can always request that your nurse wears one if that is your preference.

• How do I prepare for my infusion visit?

  We recommend that you are well rested, hydrated, and free of any illness. If you will be receiving medication that can restrict you from driving to/from your appointment, we will let you know so you can make proper arrangements. Any questions?  Feel free to leave us a note here and we’ll get back to you ASAP.

• I am a Doctor and I would like to refer a patient to Local Infusion. How do I do this?

  You can refer a patient to us in less than 5 minutes–follow this link to submit a referral. You send us a signed order form with supporting clinical documentation, and we take care of the rest (prior authorization, financial assistance and counseling, scheduling and more)!
  
  Thank you for trusting Local Infusion with your patient! 

• I am a Doctor and I have already submitted a referral and order form, but I have additional instructions and clinical documentation to send. How do I do this?

  It’s easy to submit more documentation on a patient you have already referred to us! Access our secure document upload here.

• Are you HIPAA compliant?

  We take data privacy and internet security very seriously. Local Infusion is HIPAA compliant, and works with TeachMeHIPAA, to make sure all patient data is safe and protected.

• What if I need to cancel or reschedule a visit?

  We understand that your plans can change. Reach out to your dedicated Infusion Guide or your Local Infusion center to let them know. 

• I have more questions. How can I learn more?

  We're happy to answer any of your questions. Feel free to leave us a note here and we’ll get back to you ASAP.