Privacy Policy

If you have any questions or concerns about our use of your Personal Information (defined below), please do not hesitate to contact us through any of the methods below.

Email: [email protected]

Mail: 4900 Centennial Blvd #300 Box 104, Nashville, TN 37209

Attn: Local Infusion Legal Department

While using our Sites, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual or household. We collect information from you both when you provide it voluntarily and also automatically when you access our Sites. We may also collect Personal Information from other sources, as described below. We may collect Personal Information from you and any devices (including mobile devices) you use when you: use our Sites, make a referral, register for an account, subscribe to a newsletter, contact Local Infusion via phone, email, postal mail, or other means, connect with Local Infusion’s social media pages, respond to Local Infusion’s communications to you, such as surveys or requests for feedback. Please remember that any information that is disclosed in public comments, forums or other areas enabling other users to submit comments (“Forums”) becomes public information, is not maintained or treated as confidential, and you should exercise caution when deciding to disclose your Personal Information. In addition, we may also collect Personal Information about you from third parties in connection with our Sites, including from the following sources:

• Service providers (including hosting providers and payment processors)
• Data analytics service providers
• Email, chat, survey, feedback, and other communications service providers
• Customer service providers
• Advertising providers
• Social media platforms
• Promotional partners

If we combine or associate information from other sources with Personal Information that we collect through the Sites, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

We may collect the following categories of Personal Information from you, depending on your interactions with our Sites and the choices you make, as further described in the chart below:

Identifiers
Name, email address, postal address, social media usernames, telephone number, provider NPI, organization name, insurance and/or health plan information and Internet Protocol (IP) address. Interactions Records of transactions and other information you post or otherwise submit to the Sites, including emails or other communications you provide to us.

Internet / Electronic Network Activity

• Browser History: Data about the webpages you visit, including without limitation web browser specifications, websites visited before accessing our Sites, and websites visited after leaving our Sites.
• Device, Connectivity, and Configuration Data: Data about your device and nearby networks, including internet connection information, computer equipment information, regional and language settings.
• Geolocation Data: Data about your device’s location, which is inferred from your internet connection data, your IP address, and your postal address, or which you may choose to allow us to access by granting the Sites access to your location when prompted.

Demographic Data
Data about you such as your business or company information, practice address, birthdate, sex, indication information, professional or personal reference contact information, social media URLs, and other data reflecting your preferences for our Sites.

Third-Party Social Network Sites
If you choose to access, visit, and/or use any third-party social networking service(s) that may be integrated with our Sites, we may receive your Personal Information and other information about you and your computer, mobile, or other device that you have made available to those social networking services, including information about your contacts through those services. Some social networking services will facilitate registration or enhance or personalize your experience on our Sites. This includes if you “follow,” “like,” or link your social networking account to our Sites. Your decision to use a social networking service in connection with our Sites is voluntary. However, you should make sure you are comfortable with the information your third-party social networking services may make available by reviewing privacy policies of those providers and/or modifying your privacy settings directly with those networking services.

We generally process your information when we need to do so to fulfill a contractual obligation or where we or someone we work with needs to use your Personal Information for a reason related to their provision of services on our behalf. We only process Personal Information for such legitimate interests as further detailed in the chart below:

Newsletter Subscription Information
You may provide your email address in order to receive our newsletter via email.

We might use this information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.

Customer Site Information
This may include any information that you choose to provide, whether by phone, email, mail, or chat, to our customer service representatives or other Local Infusion employees.

We might use this information:

• To provide, maintain, operate, personalize and improve our Sites and services.
• To evaluate and improve the content of our Sites.
• To respond to your questions and requests.
• To provide customer support.
• To allow you to participate in interactive features of our Sites when you choose to do so.

Payment and Purchasing Information
We may collect such Personal Information if you make a purchase through our Sites. The exact Personal Information collected will vary depending on the payment method but will include information such as:

• Name
• Email address
• Credit or debit card type, expiration date, and certain digits of your card number
• Billing and shipping addresses
• Postal code
• Phone number

We may also collect information concerning the products purchased or considered, or other purchasing or consuming histories or tendencies.

We might use this information:

• To process payments.
• To process your purchases.
• To provide you with the products you have requested or purchased.
• To personalize your account and experience using our Sites.
• To respond to your questions and requests.
• To provide customer support.
• To provide you with recent information about an order (e.g., order confirmations, etc.)
• To work with our service providers who perform certain business functions or services on our behalf.
• To determine if you are eligible for specific offers or payment methods.

Demographic Data
We may collect such Personal Information when you make a purchase, contact us, and respond to our communications to you. Demographic data may include data about:

• Your business or company information
• Your professional or personal reference contact information
• Social media URLs
• Other data reflecting your preferences for our Sites

We might use this information:

• To provide, maintain, operate, personalize, and improve our Sites.
• To evaluate and improve the content of our Sites.
• To provide customer support.
• To monitor the usage of our Sites.
• To gather analysis and assess trends and interests.

Location Information
We may collect general location information if you use features on our Sites that provide location-based services.

We might use this information:

• To provide you with location-based services.
• To monitor the usage of our Sites.
• To gather analysis and assess trends and interests.
• To customize the Sites to your preferences and location.

Anonymized Information
We use anonymized and aggregated information that may be created or derived from your Personal Information or usage of our Sites for purposes that include data analysis, improving our Sites, advertising, and developing new features and functionality within our Sites.

We might use this information:

• To provide, maintain, personalize, and improve our Sites.
• To monitor the usage of our Sites.
• To prevent or investigate fraud.
• To gather analysis and assess trends and interests.
• To conduct aggregate or research analysis to enhance, protect, and make informed decisions on our Sites.
• To detect, prevent, and address technical issues.
• To enforce our agreements, terms, conditions, and policies.
• To help maintain the safety, security, and integrity of our Sites and technology assets.

Usage Information
This can be Personal Information and non-Personal Information that may be collected about you when you are using our Sites, and this may include:

• Information about your interactions with our Sites, which includes the date and time of any information you enter into our Sites and your interactions with other users of our Sites and what content or features you interacted with.
• Technical data which may include URL information, cookie data, web beacons, web pixels, clickstream information collection, and other tracking technology information, your IP address, the types of devices you are using to access or connect to our Sites, unique device IDs, device attributes, network connection type (e.g., WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, and operating system. Further details about the technical data that is processed by us can be found below.

Our Sites uses cookies, unique identifiers and similar technologies to collect information over time and across different websites when you use or visit our Sites. We or our third-party partners use common tracking tools to collect information about the pages you view, our Sites functions that you access, the buttons and icons you click, and to remember your login information and Sites settings to make it easier and more efficient for you to use our Sites, and to provide advertising content that we think may be of interest to you.

We or our third-party partners may use invisible pixels or beacons on our Sites to count how many users access or use certain pages, features or content.

We might use this information:

• To improve our content and the products, services, materials, and other content we make available through the Sites.
• To optimize the display of our Sites on your device. To create, maintain and personalize your account with us.
• To provide, maintain, personalize, and improve our Sites.
• To provide customer support.
• To monitor the usage of our Sites.
• To allow you to participate in interactive features of our Sites when you choose to do so.
• To gather analysis and assess trends and interests.
• To enforce our agreements, terms, conditions, and policies.
• To detect, prevent, and address technical issues.
• To prevent or investigate fraud.
• To provide you with advertising content in which we think you will be interested. As part of this customization, we may observe your behaviors on the Sites or on other websites.
• To help maintain the safety, security, and integrity of our Sites and technology assets. 
• To investigate complaints and potential violations of our policies.

Cookies. Cookies are small data files that are downloaded onto your computer or mobile device when you use our Sites, which are unique to your device or account. Cookies make it easier for you to use our Sites by saving your preferences so that we can use these to improve your next and subsequent visits to our Sites. Cookies help us learn which areas of our Sites are useful and which areas need improvement.

You can choose whether to accept cookies by changing the settings on your browser or device. Each browser has its own methods for doing this. For detailed instructions on how to disable, block or delete cookies in your browser, consult your browser’s help files or visit How to Manage Cookies. Please bear in mind that if you choose to disable this function, your experience with our Sites may be impaired and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us.

Please note that our Sites is not set up to respond to Do Not Track (DNT) signals, but it does respond to browser cookies settings. You may opt-out from receiving personalized advertising from some third parties by visiting here. Please note that these choices will not opt you out of receiving advertisements. You will continue to receive generic advertisements. Like many websites, we use analytics, including Google Analytics. You may find out more about how Google Analytics collects and processes data by visiting “How Google uses data when you use our partners’ sites or apps” found here. Further, you can elect to directly opt out of Google Analytics using your information by using the opt-out browser add-on, which you can learn about here.

Pixels, Web Beacons. This information may be collected and reported in the aggregate. We may use this information to improve our current Sites offerings, develop new products or services, and target information to you that may be helpful and useful to you based upon your use of our Sites. 

We may share non-Personal Information with third parties at our discretion. In connection with our Sites, we may share your Personal Information with certain third parties who we engage to help us run our business and perform the Sites, including under the following circumstances:  

1. Service providers that help us to administer and provide the Sites (for example, a web hosting company whose services we use to host our platform).
2. Software and service providers we use to manage and process your information, for example, providers of payment processing software (e.g., payment processing software).
3. Corporate affiliates, including corporate parents, subsidiaries, other affiliated entities and associated entities, and customers.
4. Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Sites and to allow tracking technologies and remarketing services on the Sites through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Sites, determine the popularity of certain content and better understand online activity. For more information about Google Analytics, please visit google.com/policies/privacy/partners.
5. Marketing service providers we use to communicate with you.
6. Advertising service providers we use to assist us in providing personalized advertising on third-party websites.
7. Business partners, including promotional partners who are helping us run a joint promotion or who provide a product or service in partnership or collaboration with us in participating regions.
8. Third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
9. Other third parties that you expressly request or authorize us to share your Personal Information with.

Additionally, we will share your Personal Information with third parties where required by law, where it is necessary in connection with our Sites or products, where it is necessary to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, where necessary to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others, where necessary to detect, prevent, or otherwise address fraud, security, or technical issues, or where we have another legitimate interest in doing so. Local Infusion does not share Personal Information with public and government authorities absent a court order or other legally enforceable request.

Local Infusion does not sell Personal Information to third parties. Furthermore, Local Infusion will not use your name or the name of your company in any marketing statements without your permission.

To the extent that you provide or transmit any information, including, but not limited to, any Personal Information and any information that identifies any other individual (including without limitation name, email address and/or telephone number), to Local Infusion or our third-party service or data providers, licensors, or distributors (“Representatives”) through the Sites, you warrant that (a) you are providing or obtaining only your own information or the information of others which you are authorized to provide to third parties and/or obtain from third parties on their behalf; and (b) the use of such information by Local Infusion and its Representatives will not infringe upon or misappropriate the intellectual property rights or otherwise violate the rights of any third parties.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk. By using our Sites, you acknowledge and accept these risks. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Sites. Any transmission of information is at your own risk.

Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Sites are provided solely to individuals located in the United States. By using the Sites, you represent that you are located in the United States and you consent to the general use and disclosure of your Personal Information in the United States.

Our Sites is not created for anyone under the age of 13 (“Children” or “Child”). By using the Sites, you represent that you are at least 13 years old. If you do not meet this age requirement, then you must not access or use our Sites.We do not knowingly collect personally identifiable information from anyone under the age of 14, and we do not target the Sites to Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us though one of the methods listed under “How to Contact Us” above. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers.For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website: https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.

Our Sites may contain links to third-party websites that are not operated or maintained by Local Infusion. If you click on one of those links, you will be taken to websites we do not control. By providing a link to a third-party website, we are not endorsing or attempting to associate with any other entity, their content or services, or the persons or entities associated with those websites. This Privacy Policy does not apply to the information practices of those third-party websites. You should read the privacy policies of third-party websites carefully. We are not responsible for the content, privacy policies, actions or security of third-party websites.

This Privacy Policy shall be construed and governed under the laws of the United States and State of Tennessee (without regard to rules governing conflicts of laws principles). You agree that exclusive venue for all actions, arising out of or relating in any way to your use of our Sites, shall be in a court of competent jurisdiction located in Nashville, Tennessee. Each party waives any objections based on forum non conveniens and waives any objection to venue of any action instituted hereunder to the extent that an action is brought in the courts identified above. Each party consents to personal jurisdiction in the courts identified above.

Local Infusion offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may  apply.  Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.

By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.