Frequently Asked Questions

You can learn more about our Local Infusion center locations, hours, and care teams on the Locations page. Please note that all care is by appointment only, and we are happy to offer evening and weekend hours.

We accept coverage from most major health insurance, including Anthem, Aetna, Cigna, Harvard Pilgrim, Humana, Medicare, United Healthcare, Community Health Options, Martin’s Point Health Care, Velocity, WellCare Health Plans, Ambetter, WellSense Health Plan, Husky Health Connecticut, Qualcare, Contigo Health, and more. Please reach out if you don’t see your plan listed.

We’re committed to financial transparency. No surprise bills, hidden costs, and financial assistance support for every eligible patient. We do what it takes to minimize your costs.

If your physician has submitted a referral to us for you, you will hear from us within 24 hours. Alternatively, you can learn more about Local Infusion by filling out this form, and someone from our team will reach out to you to get you started.

You can read more about the therapies we offer and conditions we treat here. They include Allergy & Immunology, Asthma, Crohn’s Disease, Crohn’s IBD, Gout, IBD, Multiple Sclerosis, Myasthenia Gravis, Psoriasis, Rheumatoid Arthritis, Thyroid Eye Disease, and more.

We administers only high quality pharmaceuticals acquired from the most reputable U.S. companies, and our registered nurses follow the same safety protocols as your doctor’s office. 

You can learn more about our Local Infusion center locations, hours, and care teams on the Locations page. 

Our goal is to ensure that you are comfortable. We have masks on site for those that want one, and you can always request that your nurse wear one.

We recommend that you are well rested, hydrated, and free of any illness. If you will receive medication that may restrict your ability to drive to/from your appointment, we will let you know so you can make proper arrangements. You can also call or text us anytime with any questions.

You can refer a patient to us in less than 5 minutes. Follow this link to submit a referral. You send us a signed order form with supporting clinical documentation, and we take care of the rest (prior authorization, financial assistance and counseling, scheduling, and more).

Thank you for trusting Local Infusion with your patient! 

It’s easy to submit more documentation on a patient you have already referred to us! Access our secure document upload here.

We take data privacy and internet security very seriously. Local Infusion is HIPAA compliant.

We understand that your plans can change. Reach out to your dedicated Infusion Guide or your Local Infusion center to let them know.

We’re happy to answer any of your questions. Feel free to leave us a note here, and we’ll get back to you ASAP.

You can use our anonymous form to share your concern. Any information will be reviewed confidentially, investigated, with corrective active applied if necessary.

We accept most major medical insurances, including:

– Anthem
– Aetna
– Cigna
– Harvard Pilgrim Healthcare
– Human
– Medicare
– United Healthcare

If you do not see your insurance listed here, please reach out.

When you start you with Local Infusion, your Infusion Guide will review your coverage and let you know (within 24 hours of insurance verification) what your expected out-of-pocket costs will be. We will also explore any and all ways to reduce your costs through copay assistance and financial assistance programs.

Your financial responsibility is dependent upon your specific insurance plan benefits. You might owe:
– a copay (a fixed amount of money that you pay for a healthcare service)
– a coinsurance (a percentage of the total cost of a healthcare service)
– a deductible (an amount of money you must pay before your health insurance plan starts to share costs)
– OR a combination of these options

Generally, if you have commercial insurance, you would owe only your copay (typically less than $50). If you have Medicare with supplement, you will owe your copay (typically less than $50). If you have Medicare Advantage, it will depend on your deductible. 

If you have met your deductible, you may only be responsible for a copay or coinsurance, usually less than $50.

If we are not in network with your insurance plan, we may still be able to bill your insurance carrier out of network. If you do not have out-of-network benefits available, we are also able to see you as a self-pay patient. Feel free to contact our team if you would like more details.

If you are currently uninsured, we would be happy to see you as a self-pay patient. For more information on our self-pay rates check here or please call our team with other questions.

A copay assistance card (also known as a copay savings program, copay coupon, or simply a copay card) is essentially a coupon that makes a medication way less expensive for you. You simply sign up for the program (and Local Infusion can also help you out here!) — usually via a form on your drug manufacturer’s website or an independent copay card website — download or get your card in the mail, and show it at the pharmacy when you go to fill your prescription. 

Instead of paying a high copay (perhaps $50, $75, or more, depending on the specifics of your insurance coverage), you pay a lot less. In some cases, you might not owe anything at all. The pharmaceutical company covers the difference.

Program restrictions vary, but generally anyone who has private health insurance (not Medicare or Medicaid) is eligible to enroll in a copay assistance program. You don’t typically have to prove that paying your regular copay for the medication would present a financial hardship.

Contact your Infusion Guide to let them know when you expect a change in insurance coverage with your new insurance information and send photos of the front and back of your new insurance card. We will let you know if it impacts your out of pocket costs for your treatment with Local Infusion. 

If you would like to know more information about your benefits prior to scheduling, we recommend reaching out to your Local Infusion center from your insurance plan.